Rashu currently delivers to any address in South Africa.

Rashu delivers orders anywhere in South Africa at a R99 flat rate delivery fee.

Orders placed before 3pm are shipped the same business day (or the first business day if placed on a weekend/holiday). Orders placed after 3pm are shipped the next business day.

Please contact us if your delivery is late or has not arrived after 7 days, so that we can try to find it.If the parcel is found, it will be sent to your delivery address.If the parcel is not found, we will contact you to arrange a refund or exchange.

If it looks like your parcel has been opened, damaged or tampered with in any way, you have the right to refuse to accept it from the courier. If this happens, please contact us within 3 days so we can process a refund or exchange. A refund will be credited to the card used during checkout once the returned delivery has been checked.

If a product you have ordered is temporarily out of stock, we will advise you of the expected delay in delivery time. You can either agree to a longer delivery period, substitute your order for another product, or receive a refund for your order. If you have ordered a product that is no longer available, we will advise you of this. We can either substitute it for another product, or offer a refund.

If the wrong product is delivered to you, please contact us within 7 days so we can arrange collection and process a refund or exchange. To get a refund, your returned products must be unused and in the original packaging with all the labels intact.Collection of these returned products is at our cost.A refund will be credited to the card used during checkout once the returned goods have been checked.

If you are immediately unsatisfied with a purchase, and you want to exchange or return the product for a refund, please contact us within 14 days so we can arrange collection and a refund or exchange. To qualify for a refund, any returned products must be unused and in the original packaging with all the labels intact.

Due to the hygienic and consumable nature of our products, the following products can’t be exchanged or refunded:

• Weaves, wigs, add-ons or braids that have been used, partially used, or worn
•  Lace fronts that have been folded back or cut;
• Sale or promotional products (unless they’re defective or incorrectly supplied);
• Products that have been tangled due to poor maintenance.
• Aftercare and accessories.

Once we have received and checked the returned products to ensure that they meet the above criteria, we will refund the product price to the card used during checkout.
However, please be aware that if your returned product is not defective, damaged or incorrectly supplied, you will be charged for the return delivery at a cost of R60.

Please contact us if you have any questions on your return.

Our products don’t have a warranty once they’ve been worn, used, cut or coloured. So if you’re unhappy with a product, please don’t use it. Place it back in the packaging it came in, with the labels intact, and contact us immediately for a refund or exchange.